FAQ/Policies

Welcome to Take Shape Studio!

Take Shape Studio is an artisan jewelry line, designed and constructed by Sophie Silverstein in her Berkeley studio. Each piece is made by hand and involves many steps, including designing, sawing, sanding, filing, soldering, casting, polishing, and more. Sophie utilizes traditional metal working processes and materials that have been used for centuries. Direct questions to: sophie@takeshape-studio.com

SHIPPING/RETURNS

How long will my order take to ship?

All of our pieces are made to order, so please allow two weeks for your order to ship. if you need it sooner, please email us before placing your order. When checking out please choose first class, priority, or priority with signature confirmation.

What happens if my package is lost?

All packages are mailed through USPS and a tracking number is sent when your order is completed. If the package is marked "delivered" by USPS, we are not responsible for replacing your item. You can submit a lost package claim with USPS here. While we understand that the standard is for companies to replace lost or stolen items, as a small business we cannot afford to replace items that are lost once out of our hands. 

Do you ship internationally?

Yes, we do.  International orders are shipped via USPS and will be delivered by local post or its affiliates.  We are unable to guarantee any delivery time frames. Customers are responsible for paying all duties, taxes and other fees which are levied once your package reaches the country of destination. Duties on goods can widely vary, depending on the product and the country. Other charges and duties may also apply, depending on the items. For more information, please contact your local customs office. If you prefer a more secure or faster shipping method, please contact us and we will send you a quote for FedEx or UPS. We are unable to accept returns, exchanges or repairs from our international customers due to shipping costs.

Do you accept returns?

We accept returns within 10 days of purchase if you are not happy with your piece. All sales are final on sale or discounted items and items are sold "as is"  - no returns or exchanges. All sales are final on collaborations. Email sophie@takeshape-studio if you would like to proceed with a return. 

JEWELRY CARE/QUESTIONS 

What metals do you use?

Each piece will state the metals used in the product listing. We use recycled sterling silver, yellow bronze, brass, and 18k gold plate (with brass or bronze underneath). All of our ear wires are sterling silver or gold plate over sterling silver.

How do I care for my piece?

Please take care of your jewelry by keeping it clean and away from water, soaps and lotions. Store your pieces in a dry location. If the piece gets something on it, wipe clean immediately. Sunshine Polishing Cloths  can be used to clean and polish a variety of metals.

Can you repair my jewelry?

Yes, if you have a piece of Take Shape Studio that is in need of repair, please send us an email at sophie@takeshape-studio.com. Most repairs are done for free except for the cost to mail us back the piece. In exceptional cases, repair fees may apply. 

Can I buy one earring if I lost the other?

Yes, you can! We charge a small fee in addition to the cost of the earring to make just one and we might need you to return the earring you still have in order to match it. Email us for more information. 

Do you make custom, fine, or wedding jewelry?

Yes! Email us at sophie@takeshape-studio.com with your idea. 

OTHER 

Do you have sales?

Yes. please join our mailing list to be notified about our sales!

Do you offer wholesale?

Yes, please email sophie@takeshape-studio.com to inquire. Please include your store name, website link and a list of brands you carry. 

I live in the Bay Area - can I pick up my order?

Yes, please choose "pick up" when checking out.